Return and Refund Policy

Last updated: January 4, 2026

30-Day Return Policy

You have 30 days after receiving your item to request a return.

How to Start a Return

  1. Contact our customer service at support@snooziepets.com
  2. Provide your order number (found in your confirmation email or invoice)
  3. Wait for our team to approve the return and provide you with:
    • The return address
    • Clear instructions on how and where to send your package

❗ Important: Items sent back without first requesting a return will not be accepted.

Return Conditions

  • All returns must be shipped to our warehouse in Asia
  • A $15 administration fee per item will be deducted from your refund
  • Customers are responsible for return shipping costs
  • Items must be in original condition (unworn, unused, and with tags, if applicable)

Damages or Issues

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue quickly.

Exchanges

We do not offer direct exchanges. The fastest solution is to:

  1. Request a return for the original item
  2. Once approved, place a new order for the desired item

Refunds

Once we receive your return:

  • We’ll process it within 2–4 business days
  • You’ll receive your refund confirmation by email
  • Funds typically return to your account within 3–5 business days

⏳ Please note: It may take your bank or credit card provider additional time to post the refund to your account.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at support@snooziepets.com.

Cancellation Policy

Cancellations must be requested within 24 hours of placing an order. Due to our rapid processing and fulfillment system, orders are immediately prepared for shipment and cannot be modified or canceled after this window. Once this period has passed, customers will need to wait for the delivery of their order and follow our standard return procedure if they wish to return the item.